Today marks the release of the all-new Whillo app. It is loaded with new features and significant performance improvements and we’re confident users will love the upgrade. Read more about the new features here
For existing users attempting to access the new Whillo app (customers with an active subscription), here are some quick directions on how to access the new app:
Online player: Can be accessed by all subscribers at https://app.whillo.com/. Non-subscribers can still visit the new online player, they just won’t be able to access the content until a trial has been started.
Android users with an existing Android/Google subscription: please delete the old app and reinstall the new app from http://play.google.com/store/apps/details?id=com.whillo. All usernames and passwords have been transferred over and you should be able to log in using the same email and password you had previously. If you had an existing subscription this will carry over to the new app. Once you’ve downloaded the app:
- Open the app and tap the profile/account image in the top left corner of the app.
- Roughly in the middle of the page you’ll see small text that says “Sign In” (see screenshot below).
- If you have an active subscription but do not see it after signing in, tap “Restore purchases” in the account menu.
- If your password is not accepted simply tap on “Forgot Password” and a new one will be sent to you.
Apple users with an existing Apple subscription: Please delete the old app and reinstall the new app from https://apps.apple.com/app/id1619970447. All usernames and passwords have been transferred over and you should be able to log in using the same email and password you had previously. If you had an existing subscription this will carry over to the new app.
- Open the app and tap the profile/account image in the top left corner of the app.
- Roughly in the middle of the page you’ll see small text that says “Sign In” (see screenshot below).
- If you have an active subscription but do not see it after signing in, tap “Restore purchases” in the account menu.
- If your password is not accepted simply tap on “Forgot Password” and a new one will be sent to you.

Please let us know if you have any questions or require further assistance by emailing support@whillo.com. We’ll be standing by to assist anyone that needs help…
Thank you all, and as always, we welcome your feedback!
The Whillo Team