General FAQ
To manage your subscription please visit your Whillo account page at https://app.whillo.com/menu/subscription
If you need further assistance please contact us at support@whillo.com or via our contact page.
We built Whillo as we found there was a significant lack of sound, conservative Christian content in audio form, especially in North America. The content that is available is scattered all over the internet, difficult to find, and often expensive to purchase.
There is also no way to easily stream the available content from a mobile device (much of the existing content is only available on CDs which many vehicles and home audio systems no longer even support).
During our research for the Whillo project we found that many other families had similar concerns. From mothers looking for audio content for their younger children, to families wanting to listen to good content on family road trips, to truckers who spend many hours on the road with little time to read, to seniors in our communities that have difficulty reading…Whillo was built specifically for them.
Go to https://app.whillo.com/menu/checkout and sign up for a Whillo account. All plans include a 7 day free trial!
This depends on a number of factors including licensing agreements, the length of the audiobooks our narrators are working on, how busy our editors are etc. We are aiming to add multiple new titles at least once a month.
If you’d like to be notified when we add new content and features please sign up to our monthly newsletter or follow us on our social media channels.
Although Whillo is a for-profit enterprise our goal is to give back to different local, national and international causes using a portion of the annual proceeds.
We also invest in professional recordings of the different musical talents in our communities (singers, musicians etc.) as well as to continually improve the quality and number of audiobooks that are available on the Whillo platform.
There are of course also ongoing monthly expenses that need to be covered; website hosting, our app servers, developers, audio engineers, graphic designers and more.
Technical FAQ
At this time the only way to apply a discount code to your subscription is by signing up online at https://app.whillo.com/menu/checkout. Once you’ve selected your monthly, quarterly, or annual plan you’ll be presented with a payment screen.
On the left hand side of the screen you’ll see a button that says “Add promotion code”. Simply click on that button and add your promo code!

If you signed up for Whillo online via Whillo.com and are trying to use the same credentials for the Whillo Android app but are not presented with a screen that allows you to sign in this is likely due to the Google Smartlock or Autosign feature being turned on.
The Smartlock feature automatically attempts to log you into the app using your phones Google credentials (email and password). If those credentials are different than the ones you used online you will be unable to sign into the Whillo app and will need to turn off Smartlock.
Here is a link to a Google support article showing how to turn this feature off for the Whillo app: https://support.google.com/android/thread/85655471?hl=en#
Once the feature has been turned off your should be presented with a login screen that will allow you to enter in your Whillo account credentials.
If this does not resolve the issue please contact us at support@whillo.com for further assistance.
If you are travelling or know you won’t have access to internet you can download files to the Whillo app. This ensures you can listen even without an internet connection!
To download audiobooks or albums in the app simply tap the “down” arrow and the content will download directly to your Library!

In order for the Whillo app to function correctly it is important that you are running the latest version. To ensure that you’ve updated to the latest version simply ensure that you have auto-updates turned on in your phone’s “Settings” tab. Alternatively, simply delete the app from your phone and reinstall from the App Store or Play Store
If you have a Family Plan (or still have a legacy “Gold” plan) you have access to the “Family Profiles” Feature of the Whillo app.
The Family Profiles feature allows families to share a Whillo subscription with up to 5 family members!
To access and manage user profiles click on the “Account” icon (top left corner of the app, top right corner on the desktop version of Whillo). From there, you’ll see a tab that says “Profiles” where you can change the name and add additional profiles.
For family members to access their own profiles on their own devices they’ll simply need to log in with the account holder’s email address and password and the go to the “Profiles” tab and select their own profile. Clicking on “Manage Profiles” will allow you to modify the name of each profile.

Users with a personal plan can listen on up to two devices (eg. Mobile phone and computer).
Users with a family plan will have access to five separate user profiles that will separately track your listening progress across devices.
Computer/Web Browsers: Visit stream.whillo.com/browse to listen to audio online. We recommend using the Chrome, Safari, or Firefox Internet browsers for best results.
Apple/iOS app: Visit the Apple app store to download the Whillo iOS app. Available for both iPhone and iPad devices.
Google/Android app: Visit the Google Play store to download the Whillo app.
If you have a wireless Bluetooth speaker (Bose, Sony, etc) you can stream wirelessly right from your smartphone using the Whillo app.
Although we’d eventually like to have a separate platform where Canadians or other international user can be billed in their own currency, for now the only option is to pay in USD.
This is for a number of reasons:
- The bulk of our users and publishers are based in the USA.
- Adding a second currency option to the Whillo platform comes with significant technical (coding) requirements.
- It makes the tracking of royalties much more complex; keeping publisher and musician royalties all in one currency streamlines royalty payouts for everyone involved.
- Having multiple currencies greatly increases administrative work (book keeping, accounting) on the back end.
….in short, having multiple currencies for a subscription app drives up the cost that we’d then need to pass on to the end user.
If you are based in Canada your credit card will automatically convert the USD payment to CAD at the current exchange rate (this rate is set by your credit card company and is not something that we have control over).
For further questions please contact us at support@whillo.com
Simply go to your iOS or Android app, click on “Log In” and then click on “Forgot Password” at the bottom of the screen. Enter your Whillo account email and you’ll be sent a new password link via email.
If you want to reset your Whillo password online please go to https://app.whillo.com/menu/account and click on “Manage Account”. Then click on “Change Password” and modify your existing password.

If you signed up for Whillo online and paid using credit card, here is how to update your card information. (Please note, you’ll need to do this from a desktop computer or browser, not the Whillo app)
- Go to https://app.whillo.com/menu/subscription
- Next, click on “Manage Billing” and add your new card details in the billing portal.

Content FAQ
We try to carry a variety of audiobooks and music that Christians of many different backgrounds can enjoy.
Although the founders of Whillo are of a Reformed background our content is listened to by Mennonites, Presbyterians, Lutherans, Baptists and others. We look for stories that have value regardless of your religious beliefs; stories with family values, timeless lessons, and/or based on Biblical principles.
We work hard to ensure that all content we carry contains sound values and that if the works are religious in nature that they are based on the KJV Bible.
Our music collection includes Hymns, Psalters, Psalms and similar music.
To see a sample catalog of our audiobooks and music please visit https://app.whillo.com/
We have a long list of audiobooks and music we’d like to add to Whillo and are working on agreements with various publishers. Please submit your requests (https://whillo.com/requests) and we’ll do our best to carry the most frequently requested content.
Please note that some content is difficult to obtain license agreements for, especially from some of the larger book and music publishers.
Yes!
We are looking for both male and female narrators that (preferably) have experience narrating professionally (for services such as ACX/Audible etc).
We are also looking for singers and musicians with professional training or experience.
Please submit your best audition or sample track at https://whillo.com/apply (or, if you have previous narration experience please submit links to your past work). We do have specific audio quality requirements, please see the application page for details.
For audiobooks compensation is typically per-finished-hour of content, and PFH hourly rate is decided on a case-by-case basis.
For music compensation is based on a per hour rate of in-studio or recording time and a royalty payment thereafter.
Please note that we have limited onboarding capacity and that not every applicant will be contacted.